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Terms & Conditions

Those items for shipment to countries outside of Hong Kong may be subject to taxes, customs duties, and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

Concerning each item for which Import Fees have been calculated, you authorize Vteras Export or Merchant (as applicable) to designate a carrier ("Designated Carrier") to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import Fees for such item.

"Import Fees Deposit" represents an estimate of the Import Fees that will be levied on the items in your order for shipment to countries outside of HONG KONG By placing your order, you agree to allow Vteras Export and/or Merchant (as applicable) to collect the Import Fees Deposit for the applicable items in your order. This deposit will be used, on your behalf, to reimburse the Designated Carriers for the import fees that they have paid on your behalf to the appropriate authorities of the destination country.

You further agree that the Designated Carriers may disclose to Vteras Export or Merchant (as applicable) the number of actual Import Fees levied on the item you have purchased from Vteras Export and/or Merchant ("Actual Import Fees"). If the Import Fees Deposit exceeds the Actual Import Fees, Vteras Export or Merchant (as applicable) will refund the difference to you.

In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorizations on behalf of the recipient designated in your order.

To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Designated Carrier specified in your shipment confirmation.

These terms and conditions are in addition to the standard Conditions of Use of the Vteras website. Under those terms, the title and risk of loss for the items transfer to the recipient upon delivery to the common carrier in the United States.

Please note that Merchants participating in the International Direct program may have policies that differ from Vteras Export's terms and conditions. For items you have purchased from a Merchant, please see the applicable Merchant's policies for any other terms and conditions that may apply to your purchase of such items.

Limitations

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions, and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed by destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring the use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Vteras.net, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Privacy

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.

Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and the carriers may communicate such information to customs and/or postal authorities to facilitate customs clearance and comply with local laws.

If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form.

Customs authorities require the value of the gift item to be stated directly on the package.

Returns

Items shipped from vteras.com, including Vteras Warehouse, can be returned within 30 days of delivery, with some exceptions:

For information about products that can't be returned, see Items that Can't be Returned.

To determine if a product sold by vteras.com has a longer return timeline, locate the product type below. If the product type isn't listed or doesn't state another return time frame, our standard 30-day return policy applies.

While most sellers offer a returns policy equivalent to Vteras's, some seller returns policies may vary. If the seller's listing is eligible for vteras, it will be subject to the same return policies as items fulfilled by vteras.com that are outlined on this page. For more information about returning to third-party sellers, see Returns to Third-Party Sellers.

For more information on refund timing and amounts (including partial refunds and restocking fees), see Refunds.

If you have returned an item to vteras by mistake or included something not intended for vteras in a return, please reach out to [email protected]

If you have already received a refund and are expected to return the item, you can create a return request. For more information about creating a returns request see Return Items You Ordered. You will be charged if an item that is expected to be returned is not sent back to us.

If the item has already been sent back to us and you have received an email asking you to return it or have been charged for the item, we will reverse the charge as soon as the return is processed by us. Your financial institution might take additional time to make funds available in your account.

*Please inform us of the cargo tracking number for each return.